Return and Exchange Policy
We get it — sometimes things just don’t work out.
No worries! At Dobido, we want you to absolutely love what you buy. If for any reason you’re not happy with your jewelry, we’re here to help.
✅ Easy Returns
You can return any item within 7 days of receiving it — no stress, no hassle.
To be eligible:
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The item must be unused, in its original condition
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It should be in the original packaging
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You’ll need the receipt or proof of purchase
Just send us an email at support@dobido.shop with your order number, and we’ll guide you through the process.
💡 Note: We don’t offer returns on items marked as “Final Sale” or personalized/custom pieces.
🔄 Exchanges
Want to swap it for a different style? Sure!
We offer free exchanges for:
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Wrong size
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Color not as expected
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You just changed your mind (we totally understand 💛)
Let us know what you’d like instead, and we’ll do our best to make it happen.
🚚 Return Shipping
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If the return is due to a defect or our mistake, we’ll cover the shipping.
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If it’s a change of heart, we’ll kindly ask you to cover the return shipping.
We recommend using a trackable shipping service just to be safe.
💸 Refunds
Once we receive your return and check it, we’ll process your refund within 5–7 working days. The amount will be credited back to your original payment method.
💬 Need Help?
We’re real people, and we’re here for you.
If you have any questions or just want to talk through your return, email us anytime at support@dobido.shop — we’ll respond within 24 hours (usually way faster).
Thanks for shopping with Dobido 💍
We’re so grateful to be part of your story — and we’ll do everything we can to make it a good one.
Let me know if you’d like to include WhatsApp support, return address, or hook this up with a form/page link.